Return policy
Return & Refund Policy
At England Football Shirt, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and obligations under consumer protection laws.
1. Eligibility
- You may request a return and refund within 14 days of receiving your order.
- Items must be returned in their original condition — unworn, unwashed, and with original packaging and tags.
- Customized or personalized football shirts cannot be returned unless faulty or damaged.
2. Return Process
- To initiate a return, please contact us at info@england-football-shirt.com with your order number and reason for return.
- Once your request is approved, you will receive instructions on how and where to send your items.
- We recommend using a trackable shipping service for returns. We are not responsible for lost return parcels.
3. Refund Process
- After we receive and inspect your returned items, we will notify you by email.
- If approved, a refund will be issued within 7–10 business days via your original payment method.
- Please note that bank or card processing times may affect when you receive your refund.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
- If the item is faulty or incorrect, we will provide a prepaid return label or an alternative solution.
5. Partial Refunds
In some situations, only partial refunds may be granted:
- Items returned after the 14-day period.
- Items not in their original condition, damaged, or missing parts not due to our error.
6. Non-Refundable Items
- Gift cards
- Customized or personalized shirts
- Sale or clearance items (unless faulty)
7. Damaged or Incorrect Items
- If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
- We will arrange a replacement, refund, or prepaid return as appropriate.
8. Contact Us
If you have any questions about this Return & Refund Policy, please contact us: